Returns Policy

At FiguresToysClub.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return it to us in its original condition within 30 days of receipt for a refund or exchange.

Eligibility for Returns
To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it
  • The item must include all original tags, accessories, and documentation
  • Proof of purchase or order number is required

Non-Returnable Items
Certain items cannot be returned unless faulty:

  • Opened collectibles
  • Items marked as “final sale” or “non-returnable”
  • Personalised or custom-made products

Return Process
To initiate a return:

  1. Contact our customer service team to request a return authorization
  2. Pack the item securely in its original packaging
  3. Include all relevant documentation
  4. Ship the package to our returns center

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team.

Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective item, etc.). We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with details of the product and the damage. We will arrange for a replacement or refund.

Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please check with your payment provider before contacting us, as some processing times may vary.

Need Help?
For any questions about our returns policy, please contact our customer service team through the website.

Please note that this policy may be updated periodically, and the most current version will always be available on our website.